Thank you for shopping at NATARAJAN NEXUS LLC. We value your satisfaction and are here to assist you with any issues regarding your purchase. Please review the following policy to understand our return and refund process.
Return Policy
- Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Products must be in their original condition, unused, and include all original packaging and accessories.
- Customized or clearance items are not eligible for return unless they arrive damaged or defective.
- Non-Returnable Items
- Items that have been used, damaged by the customer, or are missing original packaging or accessories.
- Unauthorized returns will not be accepted.
How to Return an Item
- Contact Us
Please email us at info@natarajannexus.shop or call (813) 798-9560 with your order number and the reason for the return. - Return Authorization
Our customer service team will review your request and respond within 2 business days with instructions and the return address. - Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
- We recommend using a trackable shipping method to ensure the safe return of the product.
Refund Policy
- Refund Eligibility
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refunds will be processed within 5-7 business days after the inspection.
- Refund Method
- Refunds will be issued to your original payment method.
- If payment was made using a gift card, the refund will be credited back to the gift card.
Additional Information
- If your return is due to an error on our part (e.g., wrong or defective item sent), we will cover the return shipping costs and issue a full refund.
- For large furniture items, please contact us in advance to arrange proper return shipping.
For any questions or further assistance, please contact us:
- Phone: (813) 798-9560
- Email: info@natarajannexus.shop
We appreciate your business and look forward to serving you again!